Terms & Conditions

1. Order Acceptance and Processing

All orders placed through Printer Jetdesk are subject to acceptance by us. An order confirmation email signifies that we have received your order, but it does not constitute our acceptance of the order nor confirmation of our offer to sell. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud. Orders are typically processed within 1-2 business days.

2. Payment Methods and Security

We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and direct bank transfers for wholesale orders. All online payments are processed through secure, encrypted payment gateways. Printer Jetdesk does not store your full credit card details. We implement industry-standard security measures to protect your financial information, but cannot guarantee absolute security due to the inherent risks of online data transmission.

3. Pricing Accuracy and Error Correction

While Printer Jetdesk strives for complete accuracy in pricing and product descriptions, errors may occur. In the event of an incorrect price listed for an item you ordered, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Prices are subject to change without prior notice. The price charged will be the price in effect at the time the order was placed.

4. Order Modification and Cancellation

If you need to modify or cancel an order, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee changes once an order has entered the shipping process. Canceled orders may be subject to a processing fee if already prepared for shipment.

1. 30-Day Satisfaction Guarantee

Printer Jetdesk offers a 30-day satisfaction guarantee on all used printers and parts from the date of delivery. If you are not entirely satisfied with your purchase, you may return it for a refund or exchange, provided the item is in the same condition as received, with all original packaging and accessories. Shipping costs for returns based on dissatisfaction are the responsibility of the buyer.

2. Warranty Coverage Scope and Limitations

All used printers purchased from Printer Jetdesk come with a standard 90-day limited warranty covering functional defects not associated with normal wear and tear or misuse. Printer parts typically carry a 30-day warranty. The warranty covers repair or replacement at Printer Jetdesk's discretion. It does not cover damage caused by drops, spills, unauthorized modifications, or consumable items such as ink cartridges or toner.

3. Return Process and Requirements

To initiate a return, please contact our support team at support@printerjetdesk.com to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be accepted. You will be provided with instructions on how to package and ship your return. Please ensure the item is securely packed to prevent damage during transit.

4. Refund Processing Timelines

Refunds are processed within 7-10 business days of receiving the returned item and verifying its condition. The refund will be issued to the original method of payment. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

5. Warranty Claim Procedures and Support

Should you need to make a warranty claim, please contact our technical support. Be prepared to provide your order number, a detailed description of the issue, and any relevant troubleshooting steps you have already performed. Our team will guide you through the diagnosis and resolution process.

1. Governing Law and Jurisdiction

These Terms and Conditions and any disputes arising out of or in connection with them or your use of the Printer Jetdesk website shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the state and federal courts located in California for the resolution of any disputes.

2. Dispute Resolution Procedures

In the event of a dispute, we encourage you to first contact us directly to seek a resolution. We are committed to resolving issues promptly and fairly. If an amicable resolution cannot be reached, both parties agree to engage in mediation before pursuing litigation, unless otherwise specified by law.

3. Limitation of Liability Terms

To the fullest extent permitted by applicable law, Printer Jetdesk shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; (c) any content obtained from the services; and (d) unauthorized access, use or alteration of your transmissions or content.

4. Intellectual Property Rights

All content on the Printer Jetdesk website, including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Printer Jetdesk or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Printer Jetdesk, with copyright authorship for this collection by Printer Jetdesk, and protected by U.S. and international copyright laws.

5. Compliance with Consumer Protection Laws

Printer Jetdesk is committed to operating in full compliance with all applicable consumer protection laws, including but not limited to those pertaining to unfair trade practices, misleading advertising, and consumer rights regarding product quality and safety. Our policies are designed to uphold and exceed the standards set forth to protect our valued customers.